Phone Recording & Call Transcription
Take the first step. We analyse your business with no cost to you if we can not save you money or improve your revenue.
At Y4M, we provide hosted call recording and speech analytics solutions. This eliminates the need to manually record transcriptions and greatly increases your company's compliance and data management.
Keypress Actions (DTMF)
Save agent time with actions like call tagging or stopping and resuming call recordings.
Handset Tagging
Create handset groups with custom rules or tag calls individually.
Dashboards & Reporting
Access call duration and other statistics at a glance within your dashboards.
Our enterprise grade VOIP call/voice recorder works over the internet and is easy to use, secure and reliable. It will allow you to find recordings in a few seconds using keywords or phrases. Our call recording software is equally useful and applicable to small and medium as well as enterprise-level companies.
Call Analytics
Take the first step. We analyse your business with no cost to you if we can not save you money or improve your revenue.
Y4M provides powerful analytics and reporting tools for improving workplace performance and proactively managing risk, allowing you to learn what works and build a better relationship with customers.
Transcribe Calls Automatically
Y4M Analytics automatically transcribes every call.
Voice of Customer (VOC) Analysis
Y4M draws on insights that clearly represent voice-of-the-customer.
Sentiment Analysis
Y4M's advanced AI analyses each word to provide insight into customer and agent sentiments.
