
Keypress Actions (DTMF)
Save agent time with actions like call tagging or stopping and resuming call recordings.

Handset Tagging
Create handset groups with custom rules or tag calls individually.

Dashboards & Reporting
Access call duration and other statistics at a glance within your dashboards.

Transcribe Calls Automatically
Y4M Analytics automatically transcribes every call.

Voice of Customer (VOC) Analysis
Y4M draws on insights that clearly represent voice-of-the-customer.

Sentiment Analysis
Y4M's advanced AI analyses each word to provide insight into customer and agent sentiments.
