![Odoo - Sample 1 for three columns](/web/image/1794/Untitled_Artwork%207.png)
Keypress Actions (DTMF)
Save agent time with actions like call tagging or stopping and resuming call recordings.
![Odoo - Sample 2 for three columns](/web/image/1795/Untitled_Artwork%205.png)
Handset Tagging
Create handset groups with custom rules or tag calls individually.
![Odoo - Sample 3 for three columns](/web/image/1796/Untitled_Artwork%206.png)
Dashboards & Reporting
Access call duration and other statistics at a glance within your dashboards.
![Odoo - Sample 1 for three columns](/web/image/1797/Untitled_Artwork%204.png)
Transcribe Calls Automatically
Y4M Analytics automatically transcribes every call.
![Odoo - Sample 2 for three columns](/web/image/1798/Untitled_Artwork.png)
Voice of Customer (VOC) Analysis
Y4M draws on insights that clearly represent voice-of-the-customer.
![Odoo - Sample 3 for three columns](/web/image/1799/Untitled_Artwork%202.png)
Sentiment Analysis
Y4M's advanced AI analyses each word to provide insight into customer and agent sentiments.
![Odoo - Sample 3 for three columns](/web/image/1800/Untitled_Artwork%203.png)